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Our Guarantee
Ideal North takes great pride in the designing and manufacturing in our products to ensure highest of quality.
We guarantee that all Ideal North products meet the highest of standards in quality and workmanship. If despite all our care, you are not completley satisfied with your purchase then please follow the guidelines in our return policy listed below.

PLACING ORDERS ONLINE
In order to better protect our retailers we took the decision to shut down our on-line store to end users. While this decision may cause some inconvenience for those looking for our products, we believe at this time it is the correct decision.
*** Disclaimer - Ideal North reserve the right to make changes to any and all pricing, policy, terms and conditions with out notice.
WHOLESALE CUSTOMER - TERMS AND CONDITIONS

ORDERING

How to order?
Ideal North offers 3 convenient ways for you to place an order.
  • Telephone Orders – Toll Free 1.866.695.5995
  • Fax Orders - Toll Free 1-866.943.6673
  • E-mail Orders-sales@idealnorth.com

To better serve you, our knowledgeable Customer Service staff is available to answer any questions you may have from Monday - Friday between 8:30am to 5:00pm EST.

TERMS – AT THE DISCRETION OF IDEAL NORTH
Payment methods.
  • NET TERMS: Payment is due net 30 days from the invoice date. Past due invoices will be assessed a late payment fee of 2% per month (24% per annum). We reserve the right to withhold shipments, without notification, on overdue accounts. Charge card payments by either Visa or MasterCard cannot be used to pay off past due or delinquent accounts or an additional 4% will be incurred with any Charge Card payment for balance owing.
  • CREDIT CARDS: Payment by Visa and Mastercard are accepted prior to shipment, subject to receipt of a signed authorization. Charge card payments by either Visa or MasterCard cannot be used to pay off past due or delinquent accounts or an additional 4% will be incurred with any Charge Card payment for balance owing.

SHIPPING
Ideal North will make every attempt to accommodate rush orders. All orders are shipped FOB our Montreal Distribution Centre. Shipments will be made via the most cost-effective carrier. Your choice of carrier may be changed to meet your delivery requirements. Freight costs include shipping and handling charges.

CLAIMS AND RETURNS
Return Policy.
  • If you have an error or discrepancy with an order, please contact our Customer Service Department within 48 hours of receipt of goods.
  • All returns require an Ideal North return authorization (RA) number and must be obtained within 30 days from receipt of goods. A 15% restocking charge applies to all returns and refused shipments.
  • Returned goods must be shipped with all proper documentation and with the RA number clearly marked on the outside of the carton(s), within 30 days of issuance. All returns must be shipped by prepaid ground freight; collect and air shipments will not be accepted.
  • We are unable to accept the return of goods that have been decorated or altered. It is the customer’s responsibility to inspect all merchandise for correct style, colour and size prior to decorating or altering in any way.
  • Discontinued items are non-returnable.

Defective stock claims.
We guarantee all of our products which prove to be defective in workmanship or materials.
If upon inspection with in 48 hours of receipt of a shipment, you feel the merchandise is defective, notify us immediately. A return authorization will be given and replacement order will be issued, provided origional goods are returned according to guidelines detailed under our terms and condition policy.
Ideal North reserves the right to deem what is considered defective.

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